Return and Refund Policy
Return and Refund Policy for Shirtbyhands.
Thank you for choosing Shirtbyhands for your sports bra and shoe purchases. We are committed to providing high-quality products and a hassle-free return experience. Please review our policy for returns and refunds below.
30-Day Return Window
Shirtbyhands offers a 30-day return period for sports bras and shoes. You may request a return within 30 days of receiving your item. To be eligible, the sports bra and shoe must be in new, unworn condition, with all original tags and packaging intact.
How to Initiate a Return
To initiate a return, contact us at support@shirtbyhands.com. Our team will provide authorisation and instructions for return shipping. Please note that returns without prior approval cannot be accepted.
Return Labels for Customers
- Defective Products: We provide a prepaid return shipping label to cover return costs.
- Customer Remorse: If you are returning due to personal preference, customers are responsible for return shipping costs.
Accepted Product Conditions
Returns are accepted only for sports bras and shoe in new, unused condition. Returned items should show no signs of wear, damage, or washing.
Restocking Fee
We do not charge a restocking fee for returned items.
Return Shipping Costs
- Defective Products: Shirtbyhands covers the return shipping costs for defective items.
- Customer Remorse: Customers are responsible for return shipping costs on non-defective returns.
Damaged or Incorrect Items
If you receive an incorrect or damaged sports bra and shoes, please contact us at support@shirtbyhands.com immediately. We’ll assist in resolving the issue promptly.
Exchanges
We offer exchanges for damaged, defective, or incorrect sports bras and shoes. To initiate an exchange, please reach out to us.
Refund Process
After receiving and inspecting your return, we’ll notify you of the refund status. Once approved, refunds will be processed and applied to your original payment method. Processing times may vary depending on your bank or card issuer’s policies.
CONTACT INFORMATION:
Trade name: Shirtbyhands
Phone number: +3197010586743
Email: support@shirtbyhands.com
Physical address: Palisadenstraße 84, 10243 Berlin, Germany.